Healthcare-Exclusive Employee Listening That Turns Workforce Data Into Action
PRC is America's healthcare experience improvement company, trusted by hospitals and health systems since 1980 and serving more than 2,800 healthcare partners. As a CMS-approved CAHPS® survey vendor, PRC pairs validated survey methodology and healthcare-calibrated national benchmarks with hands-on advisory consulting. Through AP3, PRC helps healthcare HR leaders understand what their workforce is experiencing and turn employee and physician feedback into prioritized, accountable action.
The Challenge
The Healthcare Employee Listening Challenge
Healthcare organizations face sustained workforce engagement and well-being pressure, driven in part by gaps in how employee experience is measured, understood, and acted upon. When workforce experience goes unmeasured or unaddressed, the cost shows up in turnover, agency dependency, and declining care quality.
Well-Being Programs Without a Baseline
Well-being programs are often introduced without baseline measurement, making it difficult to know where to focus, who is most at risk, or whether the investment is actually working.
Surveys Not Built for Healthcare
Generic engagement surveys are not calibrated to healthcare's stressors, culture, and workforce dynamics, and low participation driven by skepticism that feedback leads to change further erodes the data.
Data Without an Action Framework
Results arrive without the advisory infrastructure or facilitated support needed to convert them into prioritized, accountable action, leaving leaders with information but no clear path forward.
Physician Experience Blind Spots
Physician experience is measured inconsistently or not at all, despite the direct relationship between physician engagement, retention, care quality, and overall health system performance.
Missed Turnover Warning Signals
Onboarding and exit data arrive too late or too inconsistently to reveal first-year turnover risk, allowing preventable attrition to compound before retention strategies can respond.
Unmeasured Patient Safety Culture
Without a validated national instrument administered by an independent third party, organizations struggle to benchmark, improve, and demonstrate safety culture performance to accreditors and boards.
The PRC AP3 Solution
A Healthcare-Exclusive Employee & Physician Listening Platform
PRC combines validated survey methodology, healthcare-calibrated national benchmarks, and hands-on advisory consulting to give healthcare HR leaders a clear picture of what their workforce is experiencing, and a structured framework for what to do about it, backed by the same rigor PRC applies as a CMS-approved CAHPS® survey vendor.
Employee Engagement Studies
Healthcare-specific engagement surveys with Key Driver analysis that pinpoint the factors carrying the greatest leverage, benchmarked against peer health systems and integrating nursing-sensitive quality indicators to support Magnet Recognition Program® reporting.
EasyView® Analytics Platform
PRC's proprietary analytics platform presents results at every level, from system leadership to unit managers, with prioritized action planning guidance and configurable dashboards that track progress and accountability between survey cycles.
Physician Experience Studies
Structured satisfaction and alignment surveys for employed, independent, and advanced practice providers, revealing the relationship dynamics and practice environment factors that most influence physician retention, engagement, and overall organizational performance.
Patient Safety Culture (AHRQ SOPS®)
PRC administers the AHRQ Surveys on Patient Safety Culture® as an independent third party, supporting participation, candor, and the quality of safety culture data available to leadership, governance, and accreditors.
Pulse, Onboarding & Exit Studies
Short-cycle pulse studies sustain momentum between full survey cycles, onboarding studies flag first-year turnover risk early, and exit studies capture why employees leave and how long the decision was in progress.
AP3-Exclusive Employee Well-Being Package
A bundled program available only through AP3: program and survey setup using your employee roster, complete survey execution, and a half-day well-being workshop followed by four virtual sessions that sustain momentum and accountability.
Is This Right for Your Organization?
Strong Alignment With Healthcare Organizations That:
The PRC AP3 solution is purpose-built for healthcare organizations ready to move beyond survey administration to an evidence-based, healthcare-calibrated employee experience improvement process that drives measurable retention, engagement, and well-being outcomes.
Launching well-being without a baseline
Well-being investments are underway without baseline measurement, and leadership wants facilitated support that turns results into action, not a survey that ends at a report.
Using a general-market survey vendor
Employee or physician experience measurement runs through a general-market vendor that lacks healthcare-specific benchmarks, validated survey instruments, or advisory consulting infrastructure to support action.
Watching participation rates decline
Survey participation is falling because the workforce has grown skeptical that results are reviewed but never visibly acted upon, weakening both the data and employee trust.
Needing validated safety culture measurement
A structured, validated framework is needed to measure patient safety culture through AHRQ SOPS® surveys administered by an independent third party and reported to leadership and boards.
Experiencing first-year turnover
First-year attrition is climbing, and there is no onboarding intelligence to identify at-risk new hires before disengagement advances to resignation and preventable replacement costs follow.
Seeking healthcare-exclusive expertise
Leadership wants a workforce listening partner with deep, exclusive healthcare expertise, not a general HR technology platform applying a standard survey tool to a clinical environment.
Why Through AP3
The AP3 Advantage
As a vetted Strategic Partner within the ASHHRA Preferred Partner Program, PRC's engagement is structured to deliver more than a standard vendor relationship.
Formal Vetting & Governance
PRC's capabilities and alignment with healthcare workforce priorities have been formally evaluated through AP3's structured, transparent governance process.
Executive-Level Coordination
Engagements are coordinated through AP3 to ensure strategic alignment, a mission-aligned evaluation framework, and executive-level transparency from the outset.
Pre-Negotiated Commercial Terms
Pricing and incentives are pre-negotiated and available exclusively through AP3, including the Employee Well-Being Package offered through no other channel.
Open to Non-Member Organizations
Program pricing, incentives, and benefits extend to healthcare organizations referred by Lockton and ASHHRA, whether or not they are ASHHRA members.
Request a Structured Evaluation
Start the Conversation
Complete the form and an AP3 representative will connect you with PRC to discuss your employee engagement, well-being, and workforce listening challenges. Engagements are coordinated through AP3 to ensure alignment and access to pre-negotiated terms.
